Field notes

From appointment books, not from slogans

Short pieces written after reviews. Each one stays with a concrete clinic problem: stacked Mondays, decorative afternoon templates, room turn, flu-session geography.

Why Monday lists fill while three rooms stay dark

A common outpatient pattern: the first session of the week is overbooked by habit, and rooms reserved for procedures never receive a list.

2026-03-12

Reading no-show marks without blaming the list

Missed appointments cluster by slot type and travel time. Treating every empty chair as patient fault hides a template problem.

2026-04-02

Afternoon slots that the phone never offers

Reception often protects mornings because that is when consultants prefer to work. The published afternoon template then becomes decorative.

2026-05-18

Slot length versus the time it takes to turn a room

Ten-minute follow-ups look efficient until cleaning, chaperone waits, and note-writing are counted against the same clock.

2026-06-09

Where a flu clinic actually sits in a shared suite

Seasonal immunisation sessions steal the only two rooms with a sink near the waiting area, then the regular book has nowhere clinically suitable.

2026-07-21